Archive for September, 2009

15 Minutes of Insight at the Toy Store

Monday, September 21st, 2009

The new tween Dora the Explorer display that greeted me at the door

I raced out the door last night with one of my young friends for a trip to Toys R Us. By the time we arrived, we had 15 minutes before closing time. We would not let this fact deter our mission, to purchase a very specific Nintendo DS title.

Walking into the store, we were immediately confronted a five foot tall box portraying the tweenage Dora. It welcomed visitors to the store with an announcement for the Dora Links online world that would become available in another week or so. My young companion was pulling my hand, trying to steer me in the direction of the video games department. “Please! Hurry up! They’re going to close!” she yelled as we passed the Star Wars section. My jaw dropped. An amazing display of new Lego and non-Lego Star Wars products called out to me. I immediately lost track of time and space, wishing to savor each shiny new Star Wars item displayed before me. There were many life sized Clone Wars images hanging from the rafters, but every one was labeled “Star Wars.” I wondered if other adults knew about the Clone Wars television show and if they too thought there was some mistake with the display’s labeling.

My friend continued to pull me by numerous Hannah Montana products until finally we made it into the video games section. We found the Nintendo DS isle, but the ScribbleNauts title we came for was nowhere to be found. Clearly this area was a hotbed of activity. We groaned out loud that the shelf was empty and a nearby clerk headed to the storage room to find another box full of ScribbleNauts titles to restock the shelf. It was at that point that I ran into the store manager. Now was my chance to get the inside scoop!

We exchanged some small talk around the successful launch of ScribbleNauts. There was a $15 dollar in-store gift card offer with the purchase of this title. I wondered what the video game store down the street was offering to pull people in. I was happy to avoid that’s store’s nine foot evil battlebot display that guarded the door to announce some futuristic XBox Armageddon game. I was excited to buy my copy at a toy store.

The TRU manager I spoke with was certainly on top of her game, despite the corporate cost savings measure to cancel this year’s event to share the latest and greatest product info with all of their store managers before the holiday.

The Disney netbook

We stood nearby a shelf lined with about nine different netbooks, those trimmed down laptop-like computers which are best used for web browsing and email. They typically cost between $300 and $350, a sizable sum for a toy store purchase. The only netbook I recognized by name was the Disney netbook. The recently announced Nickelodeon netbook was nowhere to be found. I noticed how each netbook was wrapped with three bulky secure straps, making them look less appealing. I asked the manager how the netbooks were selling. “Well, we’re seeing some movement with them, but not a lot. My assumption is that they’re doing better at stores like BestBuy and other consumer goods stores like that.” I asked specifically about the Disney netbook and she said it wasn’t moving any more than the others, though its light coloring and prominent shelf position made it easier to find over its competitors.

Thinking about the latest news in the video games world, I asked how The Beatles Rock Band title was doing.

“The title is doing well. The peripherals are selling nicely too.”

“Anything else of note that’s selling?” Nothing came to mind for her.

“How about that giant Dora display?” I asked.

“Well, I think people don’t quite know what to make of that one yet. Diego recently has been attracting more attention than Dora. While there are still many people that love Dora, Diego is hot. It’s doing well.”

The manager left to follow up on a call in another part of the store. My young friend told me the reason why Diego is doing better than Dora is because there are animals on Diego’s show. “Oh,” I said. “That makes sense.”

I then brought my ScribbleNauts title, along with the latest Professor Layton title to the counter. I was so excited about a new Professor Layton game, the last one was fantastic.

Trying to strike up a similar conversation with the clerk who was ringing up our purchase I realized there are two kinds of toy people in the world; Those who love toys, love talking about toys, love the business of toys and those who are simply there to punch a clock. I wondered how could anyone not love the toy world, warts and all?

Having completed my purchase, it was announced over the store’s sound system that the store was closed. Now it was my turn to grab my young friend’s hand and drag her through the outside path of the store quickly looking at products we had yet to see.

We scrambled through preschool. Nothing noteworthy stood out which I found very odd. There is always something of interest in this part of the store.

Opposite of the preschool isle there was an end cap display that offered Transformers masks complete with voice pitch shift capability. Cool!

Then we passed a dozen or so miniature, battery powered jeeps and SUVs, the standing out from the crowd. They were all so gigantic in size! My friend wanted to stay here and explore, but there was no time. I wondered how anyone would have space in their garage for such a thing?

VTech's toy laptop

Then there was a VTech end cap displaying two different “laptop” computers. These simplified electronic toy computers were targeting young children, but would the 3 inch black and white screen display be enough of a toy offer to maintain a child’s interest, even if that toy was priced for 60 bucks? I began to wonder if the rapid pace of technology change would result in five year olds demanding a real laptop with a real screen next holiday season.

At the end of another isle I was surprised to find that Publications International was still selling their talking books. VTech also had a similar, but smaller talking book display. Okay, maybe I’m jaded, but didn’t the LeapPad and PowerTouch talking book craze move on already? I wondered if the buzz around the Amazon Kindle was behind the decision to keep selling these talking books for another year. Couldn’t any new features be introduced over last year’s model in the domain of toys, reading and technology?

On the way towards the store exit, we passed the Star Wars display again. “No! We have to go!” shouted my young friend. As I was being dragged by the giant Dora display for a second and final time I said “Adiós amigo” and headed out the door. There was so much left to see, so much more to talk about with the store manager. It would have to wait for another visit. Maybe Dora the Explorer is a fitting guest to welcome you to the store after all, whatever her age happens to be, especially if you like to explore the business of toys.